The Care Desk
Write to the desk and open a page.
Whether you are a family with a question about one order or a brand partner curious about the next seasonal collection, the care desk at Changsha Silirong Electronic Commerce Co., Ltd. answers in plain words within one working day.
Send a message
Three questions we often answer
How quickly will the desk reply to my message?
Messages sent on a working day are answered within one working day. Messages sent late on a Friday or over the weekend are answered on the next working morning. We keep the response short and direct, and we always refer to your order number when one has been mentioned.
Can I track an order placed through a household brand storefront?
Yes. Every order is logged in our ledger with its own line. When you write in with your order details our team will confirm the exact station of the parcel. Fulfilment follows the fixed route of list, order, pick, wrap and send, so a clear answer is easy to give at each stage.
Do you work with new or smaller household brands?
We do. Small-batch care is at the centre of how Changsha Silirong Electronic Commerce Co., Ltd. works. A new brand brings a new page to the ledger, and the same steady treatment that keeps a full catalogue tidy works well for a young line finding its first steady customers.