Contents of this policy
This privacy policy describes how personal information is handled when people use the household goods services and websites operated by Changsha Silirong Electronic Commerce Co., Ltd. The digital shop floor is maintained with the care of a well kept pear wood ledger, and part of that care is being honest about what we record about the people we serve. Your privacy matters to us, and we wrote this policy in plain words so that every household can understand exactly what we do with information.
The web pages, contact desks and order systems described in this document are run under the care of the developer SiLiRong, who built the Silirong household goods ledger so that catalogue entries and customer details stay orderly and safe. Our goal is simple. We collect the smallest set of details that lets us list goods, take an order, wrap it well and send it to the right door. We do not sell personal information, and we do not trade it in exchange for advertising space.
Please read the full policy before you place an order or send a message. When you choose to use our services, you understand and accept the practices described below. If a term is unclear, write to reach@silirong.hair and the care desk will clarify it for you without delay.
Terms in this policy carry careful and consistent meaning. The term Company refers to Changsha Silirong Electronic Commerce Co., Ltd., and the household goods and catalogue commerce it performs. The term Site means any web page we operate, including the pages at silirong.hair. The term Services means the catalogue, storefront, ordering and fulfilment activities described on our pages.
The term personal information means any detail about an identifiable person, including a name, a telephone number, a delivery address or an email address. The term processing means any operation performed on that information, from collection to storage to deletion. The term order record means the set of details we keep for a single purchase, including the delivery journey through our stations of list, order, pick, wrap and send.
When we say that we act with care, we mean that every record is handled with the same steady attention a careful ledger keeper would give a page of daily rulings. Nothing is left to chance and nothing is recorded without a working reason.
The data controller for the practices described in this policy is Changsha Silirong Electronic Commerce Co., Ltd., a company whose place of business and registered mailing address is:
No. 80 Chehua Group, Xinyunshan Village, Guandu Town, Liuyang City, Changsha - 410000, China (CN)
The care desk is the first point of contact for any privacy question. You may write an email to reach@silirong.hair, telephone the desk at +18548956691, or send mail to the address written above. We answer privacy enquiries within a reasonable period and always within the time allowed by applicable law.
Because the Company operates from Liuyang and stores its ledger records in that region, persons located elsewhere should read the section on location and transfer of data before entrusting information to us. We remain transparent about where information rests and how we respond to lawful requests.
This policy applies whenever you interact with the Services, whether by browsing a catalogue, sending a message through a care form, telephoning the desk, or placing and tracking an order. It also applies when a household brand partner provides business and contact details to us for joint catalogue work.
The policy does not apply to web pages we do not control. Where our pages carry links to transport carriers, payment services or social channels, those services run their own privacy practices and their own policies govern their handling of your information. We encourage you to read the policies of any third party you visit.
If you are under the legal age in your own location and you use our Services, you should review the section on privacy for children, because many of our shopping flows are meant for adults. We adjust both our data handling and our wording to protect younger people.
We collect information that is clearly useful to the work of listing and delivering household goods. Account and contact details may include your full name, an email address, a telephone number and a delivery address used to reach your household. Order and payment details include the items chosen, the quantities, the promised price, the delivery date and a payment reference. We do not store full card numbers; those rest only with the payment service you choose.
Communication details include the content of messages you send to our care desk, the subject line of your email, and the date and channel of each conversation. Technical details are gathered automatically when you browse and are described separately in the automatic and network data section.
Business partner details may include a company name, a brand name, a manager name, a business address, an invoice address and corporate email and telephone numbers. We keep that category of contact narrower than consumer records and use it only for catalogue cooperation and for lawful invoicing.
Most information is given to us directly and willingly. You supply your name, address, email and telephone when you wish to hear back from the care desk or to complete an order. We collect it at the moment of typing, sending or confirming, and we treat that moment as your clear request for service.
Some information is generated by use. Our servers and our storefront software record the pages you open, the region you browse and the moment of each visit, much as a careful miller notes the grain that passes the weightbridge. Payment information is introduced by the payment provider you select and is not copied wholesale into our ledger.
When a brand partner works with us, information is shared in the normal course of the working relationship, through agreements, catalogues and invoices. We only hold what the partnership genuinely requires and we never import contact lists that have no bearing on the household goods work.
Every visit to our pages produces a small set of technical records. These may include your internet protocol address, the kind of browser and device you use, the screen language, the referring page and the dates and times of your requests. Such records help us keep the shop open, look at load and guard the ledger against misuse.
We read aggregate patterns more than individual footsteps. Totals of catalogue views, order volumes and error counts shape our decisions about stock and server health. We do not build clandestine profiles of individuals for unrelated selling. Where a technical detail is needed to run an order, for instance to keep a delivery address correct, we keep it only as long as the order needs it.
Log files are held for a bounded period and are then cleared. If a court, a regulator or another lawful authority requests records with proper standing, we respond only within the boundaries of law and we notify account holders where we may lawfully do so.
Cookies are small text files placed on your device that help a website remember useful state between visits. Our shop uses them for tasks such as keeping a light basket in mind, remembering a language preference and guarding against repeated abuse of forms. Session cookies pass away when you close the browser; some persistent cookies may stay longer so that your next visit is easier.
We keep the cookie cupboard sparse. We do not run an elaborate third party tracking machine across unrelated websites, and we do not sell the content of cookies to data brokers. The specifics of any essential and preference cookie are set out in our cookie notice available from the care desk on request at reach@silirong.hair.
You are free to refuse cookies through your browser settings. Doing so may slow some of the shopping conveniences and may require you to retype a small amount of detail, but it will not lock you out of our pages or your basic rights.
We process personal information for clear and legitimate ends. Fulfilment is the first purpose. We use your details to confirm stock, to write a delivery address, to arrange carriage and to tell you where a parcel stands along its run. Communication is the second purpose, letting the care desk answer your questions and send you order notes you have asked for.
Improvement is the third purpose. We study how households move through the catalogue so that the pages read better and the goods more often match the need. Safety and account keeping are the fourth purpose, covering payment reconciliation, fraud watching, legal compliance and the honest books behind the ledger.
We deliberately refuse the tempting purposes. We do not harvest your browsing of other shops to price you higher, and we do not sell your name to strangers. Every purpose above falls within the boundaries that a household would fairly expect from a careful storefront.
Where the law of your country asks us to name a lawful ground, we rely on several bases. For handling an order we rely on performance of the contract we agreed with you at checkout. For answering your care messages we rely on your own request, which is the natural step of taking action at your direction before a fuller contract exists.
For keeping the shop healthy, for analysis and for fraud safety we rely on our legitimate interests, balanced carefully against your own rights and expectations. The bookkeeping records we keep across accounts are made to satisfy our legal and tax duties, which form a separate and important ground.
Where we seek your consent for any activity that goes beyond these boundaries, we ask openly first. A consent you give can be withdrawn as easily as it was given, through the care desk or through the controls we point you toward, and withdrawal does not disturb the lawfulness of earlier processing.
Household goods rarely travel alone, and some trusted helpers take part in delivery. We share the minimum detail with our carriage partners so that a wrapped parcel reaches the right door at the promised time. We share no more of your order than is needed to complete that leg of the journey.
Payment providers receive the transactions you make so that money moves safely and is reconciled to our ledger. Where a household brand partner jointly fulfils an order, we disclose only the portion of your detail that completes the joint work, under written agreement that mirrors our own duties of care.
We may disclose records where law commands it, such as to a court or a regulator with proper authority, or where life or safety is genuinely at risk. Outside those limited cases we do not rent, sell or hand over personal information to marketers or to anyone who has not earned a need to know.
The ledger of Changsha Silirong Electronic Commerce Co., Ltd. is kept close to the working bench. Our primary records, order files and support notes rest in the region where the Company operates near Liuyang, in the territory of China. When you live in another country and choose to order from us, your information may be transferred into that region for storage and processing.
We take the step of transfer seriously. Before information journeys across a border we look for reliance on adequacy, on standard contractual clauses or on your clear and informed consent, whichever fits the path of law. We make sure every handler carries duties of care no lighter than our own.
Even across borders the care desk stays reachable. If you have concerns about where a given record rests, write to reach@silirong.hair and we will tell you plainly what we store and where we keep it within the boundaries the law allows.
We keep information only as long as a reason remains, then we let it go. Order records are held for the time needed to complete the delivery, to allow a return or a complaint, and to keep the legal books that support our ledger. Once those duties end, the record is scheduled for deletion or for a form of anonymisation that removes the name from the page.
Support conversations are retained only for the working life of the enquiry and for a short follow up season, then they are folded away. Technical logs are cleared on a fixed rhythm, and cookies live only for the term set when they were placed.
We review our schedules at least once a year, much like checking the sharpness of the pencils before a fresh ruling. If a longer keep is ever forced upon us by law, we tell you the reason and the term without hiding behind the desk.
We treat personal information the way we treat a good parcel: protected from the moment it is set down until it is delivered or retired. Our measures include restricted access to the care desk, encrypted channels for data in transit, careful review of who may open which drawer of the ledger, and simple internal habits that keep details from wandering.
We choose partners who carry their own sound security and we check those partners when we appoint them. Access to personal records is granted only to the small number of people whose actual work requires it, and each access is tied to a working task rather than to idle curiosity.
No method of storage is perfect, and we say so honestly. Should a weakness ever appear, we follow the incident response described later in this policy, move quickly to protect you, and tell you what happened and what we did about it in plain language.
Our household goods pages and order flows are meant for adults who make their own purchases. We do not aim our services at children, and we do not knowingly gather personal details from children without the consent of a parent or a legal guardian. Where we learn that a child younger than the local age of consent has given us information without a guardian present, we remove that information without unreasonable delay.
If you are a parent or a guardian and you believe that a child in your care has submitted personal details to us, please write to reach@silirong.hair or telephone +18548956691. We will treat your request with urgency and will help you erase the relevant record.
We keep this promise in mind when the catalogue presents playful colours or family goods. A bright page does not change our rule: our services remain for grown ups, and the few details of any young visitor are protected or removed with particular strictness.
Within the boundaries of local law you hold real rights over your own information. You may ask to see what we hold about you and to receive a copy. You may ask that we correct a mistake, such as an old address or a misspelt name, and we will fix it promptly. In given circumstances you may ask that we delete your record or that we limit uses of it.
You may ask for a copy of your information in a reusable form where the processing rests on consent or on a contract, and you may withdraw any consent you earlier gave. You may raise an objection where we process on legitimate interests and ask that we stop treating your details for that purpose.
The care desk is the single doorway for every request. Write to reach@silirong.hair, telephone +18548956691, or send a signed letter to the company address. We respond without charge in ordinary cases, within the time the law allows, and we explain in clear words whenever a rare limit keeps us from a full grant.
We do not chase households with noisy mass email. Where a catalogue season opens or a collection is ready, we may send a measured note to people who have chosen to stay in touch. Every such note is tied to goods the recipient has shown an interest in and always carries a simple way to step away.
Order messages are different from marketing. Confirmation, dispatch and delivery notes are service messages you need as the parcels move, and they are sent because the order itself requires it rather than because of a marketing list.
If you would rather receive no promotional note at all, tell the care desk at reach@silirong.hair. We will mark the ledger accordingly and will honour your choice on the next working day, without asking you to swim through hoops of fine print.
Even with a careful bench an unexpected event can occur, and we prepare for it the way a sensible household readies for a rainy market day. Our team keeps an incident plan, names a person in charge, and rehearses the steps so that a response is calm rather than invented at the moment of stress.
If personal information is exposed by accident or by wrongdoing, we act without delay. We limit the harm, secure the ledger, investigate the cause, and notify you and the relevant authority when the law asks it, describing what happened and what we did in words a neighbour could follow.
We also learn. Every incident is written into the working notes not to assign blame but to strengthen the next gate, so that one loose board becomes the reason the whole fence is nailed tighter.
Our pages sometimes point toward carriage trackers, payment pages, brand partners or helpful channels that we do not run. When you leave our site for one of those services, this policy steps back and the policy of that service steps forward.
We choose those links with care and we do not place them lightly, but we cannot govern how another operator later behaves. We advise you to look at the privacy notice of any service you reach and to share the minimum detail any of them truly needs from you.
If a linked service misuses your trust, write to us about it. We value a clean path for household goods and we will weigh whether that link should remain on our ledger at all.
The shop floor changes as households change, and so may this policy. When we revise it, we publish the new version on this page and set a fresh date at the top so that you can see when it was last ruled.
For changes that are more than a light retyping, we give notice through reasonable means, such as a note on the site or an email to the care desk recipients, before the change takes practical effect. We make plain which parts moved and why.
The date of this version is shown in the header. If you keep using the Services after a change is published, that use stands as acceptance of the updated text, so we invite you to glance at this page from time to time as you would glance at a well worn calendar.
Questions, requests and concerns are all welcome at the care desk, and we answer them in plain words. You may reach us by any of the routes below, and each will be dealt with by a real member of the team rather than passed quietly from hand to hand.
Email: reach@silirong.hair
Telephone: +18548956691
Postal address: Changsha Silirong Electronic Commerce Co., Ltd., No. 80 Chehua Group, Xinyunshan Village, Guandu Town, Liuyang City, Changsha - 410000, China (CN)
The policy you have read was written under the eye of the developer SiLiRong to keep personal data as tidy as a well kept household ledger. We thank you for trusting us with your details and we give you our word that we will keep them with steady, careful hands.